Understanding the Top 5 Patient Objections to Treatment

Posted by on Monday, March 9th, 2015

Dentists want what is best for their patients so it is understandably frustrating when a patient declines to proceed with treatment. There are many reasons patients say no to treatment. Here are the top 5 patient objections to dental treatment:

  1. Cost
  2. Pain
  3. Time
  4. Trust
  5. Urgency

Of course dentists understand that if patients kept their regular hygiene appointments, all of these reasons for common patient objections would become moot. Unfortunately, that is not the reality most dentists live in, and overcoming patient objections is a tough skill to master.

Check out this video from Dental Practice Management on how dentists can best overcome patient objections. In the related article, dental consultant Bob Spiel says, “What you have to realize is that if a patient says no because time, money, pain or inconvenience, they are only saying yes to more time, more money, more pain and more inconvenience down the road.”

Turning a no into a yes can be difficult but it’s not impossible. Overcoming patient objections is a necessary skill for not only your patients’ well being, but for the longevity of the practice.



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